Performative Listening: Why Asking for Feedback Without Acting on It Costs You Everything
Soliciting employee feedback is only valuable when it meaningfully shapes decisions. When leaders ask for input and then quietly set it aside, they do not simply waste a survey—they systematically dismantle the trust that makes high-performing teams possible. Understanding why this pattern emerges, and how to break it, is one of the most consequential leadership disciplines a senior executive can develop.